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Accessibility Statement

CenaCom has set itself the goal of making its websites, streitbeilegungsstelle.com and cenacom.com, including all forms, accessible to enable all users equal access to information and services.

Should you encounter any barriers, please inform us via our reporting form.

Submit Accessibility Feedback

Inclusive Design

In the design of streitbeilegungsstelle.com, we rely on inclusive design to ensure the best possible user experience:

1

Screen Reader Optimization

Our website has been designed to be easily usable with screen readers.
2

High Contrasts

High contrasts between text and background are deliberately chosen to increase readability for users with visual impairments.
3

Alternative Texts for Images

Images and graphics on the website are provided with descriptive alt tags.
4

Keyboard Navigation

The entire website is fully navigable via keyboard to enable operation even without a mouse.

5

Accessible Forms

Input fields are clearly labeled and provided with assistive hints to facilitate use. Error messages are highlighted in simple language and visually.

6

Reduced Animations

Animations are used sparingly. When accessibility settings are activated, they are automatically deactivated.

Compliance with Legal Regulations

This accessibility statement applies to the website streitbeilegungsstelle.com. It is based on the provisions of the Disability Equality Act (BGG) and the Accessible Information Technology Ordinance (BITV 2.0) and complies with the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1, Conformance Level AA.

The website was checked using the BITV self-assessment. It shows that most of the requirements of BITV 2.0 are met. Nevertheless, we are continuously working to identify and eliminate potential barriers.

To continuously improve accessibility, we implement the following measures:

  1. Regular reviews: Our website is regularly checked for accessibility and updated as needed.
  2. Training: Our team receives ongoing training in inclusive design and accessibility.
  3. Feedback integration: Suggestions and comments from our users are directly incorporated into further web development.

Should you still encounter any barriers or have comments on the accessibility of our website, we welcome your feedback. You can reach us via our reporting form!

We endeavor to process your inquiries promptly and find solutions.

Submit Accessibility Feedback

If your accessibility inquiries are not answered satisfactorily within six weeks, you may contact the responsible enforcement body:

Bundesfachstelle Barrierefreiheit (Federal Accessibility Office) E-Mail: info[at]bf-barrierefreiheit.de

The Federal Accessibility Office will review the matter as part of its ombudsman function.

bundesfachstelle-barrierefreiheit.de

This statement was created on October 29, 2025, and is regularly updated to reflect the current level of accessibility on streitbeilegungsstelle.com.