Conflict Management Systems
Conflict management comprises systematic strategies for identifying, analysing, and addressing conflicts within organisations. The goal is to address tensions at an early stage before they become entrenched. To this end, procedures are established that enable objective and transparent conflict resolution.
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Arbitration ruling on stadium renovation: Legal certainty for Chemnitz
The long-standing legal dispute over the renovation of the stadium on Gellertstraße in Chemnitz was…
Debt collection: Conciliation proceedings as an alternative to legal action
The conciliation procedure before a state-approved dispute resolution body offers companies a fast, cost-effective, and…
Pixels instead of presence: B2B conflict resolution via video conference
Digital dispute resolution via video conferencing enables companies to resolve conflicts efficiently, regardless of location,…
When the supply chain stalls: How companies can strategically resolve conflicts with suppliers
When faced with supply chain problems, companies should respond not with pressure, but with strategic…
From suggestion box to cultural shaper: The new role of the HR department in strategic conflict prevention
Modern HR departments are evolving from reactive crisis managers to strategic culture builders by working…
Conflicts as capital destroyers: Why internal conflicts cost companies more than expected
Internal conflicts are costly, often invisible obstacles for companies—those who resolve them strategically and professionally…
Case Study: How a conciliation procedure saved a company six-figure costs and why smart decision-makers calculate differently today
Compared to court proceedings, structured arbitration can not only save companies six-figure costs and years…
Mediation in the complaints procedure: Rethinking conflict management
The complaints procedure under the Works Constitution Act offers companies the opportunity to transform conflicts…
Mediation as a key factor in labor dispute management at Air Canada
When ten thousand flight attendants overwhelmingly reject the collective agreement proposed by their airline, there…
The future of dispute resolution: How artificial intelligence is revolutionizing alternative dispute resolution
For two days in June 2025, The Hague was transformed into the global epicenter of…
Intervene early instead of reacting late: How mediation prevents bullying and burnout
Bullying and burnout are often the result of unresolved conflicts – early mediation can prevent…
From conflict to customer loyalty
Complaints are more than just criticism – they are valuable signals. If you interpret them…
Conflict resolution in labor law
Conflicts at the end of an employment relationship are often unavoidable – but the statutory…
Federal Court of Justice rules on (model) conciliation applications
On June 18, 2015, the BGH will examine whether model quality claims suspend the statute…
State-Approved Conciliation Procedure
Submit your application online
The conciliation procedure begins with your online application.
Once reviewed and delivered, the suspension of the statute of limitations takes effect in accordance with Section 204, Paragraph 1 No. 4 of the German Civil Code (BGB).
Conflict Management
An effective Conflict Management or Dispute Management System creates structures for preventing, moderating, and sustainably resolving conflicts. It supports managers and employees in recognizing conflicts early, selecting appropriate procedures, and documenting outcomes. It is based on the promotion of amicable settlements enshrined in section 278 of the German Code of Civil Procedure (ZPO) and on the principles of the German Mediation Act, which governs out-of-court dispute resolution.
Conflict management is equally relevant for companies, public authorities, and associations. It helps secure stable working relationships, minimize risks, and make processes more efficient. Well-implemented systems reduce the risk of escalation, strengthen organizational culture, and foster responsible cooperation between all parties involved.
Benefits of the Procedure
- Structured system for identifying and addressing conflicts
- Aligned with section 278 ZPO and the German Mediation Act
- Binding processes for prevention, moderation, and closure
- Suitable for companies, public administration, associations, and public institutions
- Contributes to efficient communication and sustainable collaboration
- Reduces legal and economic risks
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