EN
The rules of procedure regulate the procedure, responsibility and principles of out-of-court…
Resources
How can conflicts be resolved objectively, fairly, and without going to court? This section provides practical resources, publications, brochures, and background information on methods of dispute resolution. The materials explain procedures, responsibilities, and areas of application, and are available for free download.
Practice and Application
Here you will find materials and templates for practical implementation. This includes sample wording such as mediation clauses for contracts, information on commercial mediation, and guidance on training.
If you wish to initiate a procedure directly, you can conveniently submit the application for the state-approved conciliation procedure online.
Online Application
The conciliation procedure (state-approved) offered by the CenaCom Dispute Resolution Center can be initiated easily online. The procedure is legally compliant and recognized throughout Germany.
Downloads
Here you will find practical guides, brochures, and checklists on various dispute resolution procedures. The materials outline solution approaches, provide guidance, and can be downloaded directly. All downloads are available free of charge.
DE
This PDF provides an overview of the conciliation procedure offered by the…
EN
This brochure explains the benefits of a state-approved conciliation service – from…
DE
This document is available in German only. It contains CenaCom’s current Rules…
Overview of the Procedures
Not every procedure is suitable for every situation.
This section compares the different forms of dispute resolution so you can quickly see which procedures pursue which objectives and what conditions apply.
Comparison of all Procedures
An overview of the procedures used in out-of-court dispute resolution. The comparison shows how mediation, conciliation, and dispute resolution procedures are structured and how they differ from one another.
State-Approved Conciliation Procedure
This guide summarizes the key steps of the dispute resolution procedure. It includes notes on…
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Mediation
The guide describes how mediation resolves conflicts in a structured and self-directed way. It provides…
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Conflict Management
The conflict management system organizes and documents dispute resolution procedures. The guide explains the processes,…
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Conciliation
Der Leitfaden beschreibt das Schlichtungsverfahren als außergerichtliche Streitbeilegung. Mit Infos zu Ablauf, Ziel und zur…
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