Mediation in the complaints procedure: Rethinking conflict management
The complaints procedure under the Works Constitution Act offers companies the opportunity to transform conflicts…
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Complaint Procedure
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Mediation
Agreement instead of litigation
Mediation is a legally regulated alternative to court proceedings.
It helps reduce time, effort, and legal costs, and supports sustainable solutions that all parties can agree on.
Conciliation
Conciliation is a voluntary, out-of-court dispute resolution process. A neutral conciliator supports the parties in…
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Conflict Management
Conflict management comprises systematic strategies for identifying, analysing, and addressing conflicts within organisations. The goal…
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Mediation
Mediation is a structured process of out-of-court dispute resolution in which an independent person supports…
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State-Approved Conciliation Procedure
A state-approved conciliation procedure is a formal method of out-of-court dispute resolution. It enables the…
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